Tenant Involvement

We are committed to “Listening to our Customers” and there are many ways in which people can get involved in improving the services we deliver.

Tenant Board Members:

Our Tenant Board and Committees members attend formal meetings where decisions are made about the operation of the business.

Approved by our customers panel:

This panel reviews all our literature and website.

Tenant Forum:

A group of up to 25 tenants that meet every 3 months to ensure there are continuous improvements being made to tenant’s services.

Complaints Review Group:

This group reviews complaints every 3 months to check that we have handled them appropriately, and make recommendations for improvements.


We conduct customers surveys on all aspect of the service we provide.

Community Events:

We hold various events that are co-ordinated by our Neighbourhood Officers.


Volunteers aquire new skills, make new friends and give us a new perspective on our services.

Mystery Shopping:

Our mystery shoppers monitor our services and tell us what areas we need to improve on.

Resident Associations:

This resident group aims to make an impact on their neighbourhood. St Vincent’s can help with training and funding needs.

Gold IIP Award Brand Mark

St Vincent’s Housing Association Limited is registered as a charitable community benefit society under the Co-operative and Community Benefit Societies Act 2014 with registered number 19947R , and as a Registered Provider with the Social Housing Regulator with registered number L0875, whose registered office is at Metropolitan House, 20 Brindley Road, Old Trafford, Manchester M16 9HQ