Paying your rent

At St Vincents you can pay your rent in many ways.

If you are struggling with your rent, contact your Neighbourhood Officer straight away.

If you are concerned about money issues then you can contact our Money Management Officer, or alternatively Citizens Advice or the National Debt Line.

Direct debit

The easiest way to setup a Direct Debit is to telephone us, with your bank details, and we can set up a Direct Debit straight away for you.

Alternatively please download, fill in and sign the Direct Debit form, please ensure you fill in your Tenancy Agreement Reference Number (this can be found on your rent statement and is three letters followed by three numbers and then "T" and a further number e.g. ABC001T1).

Then post to: St Vincent's Housing, Finance Department, 1st Floor, Metropolitan House, 20 Brindley Road, Old Trafford, Manchester, M16 9HQ.

Telephone / internet banking

You can make a rent payment direct into our bank account via your bank. You will need to quote our Sort Code (16-14-17) and Account Number (10010849). When making payments via this method please
ensure you include your reference with the payment which is your Tenancy Agreement Reference Number (this can be found on your rent statement and is three letters followed by three numbers and then "T" and a further number e.g. ABC001T1 ).

Callpay

St Vincent’s staff can now take your rent payment over the phone using your debit or credit card. This payment method is completed via a secure payment service. When phoning you must have your debit or credit card available so that we can confirm your payment details with you. To make a payment via callpay please call us on 0345 606 6565 or 0161 772 2120.

Using your swipe card

At any Post Office or PayPoint outlets. If you have lost your swipe card please phone your Housing Officer. For a list of local locations that accept your card you can go to www.allpay.net/outlets

Standing order

Please download, fill in and sign the Standing Order form. This should then be sent direct to your bank. Please ensure you include your reference with the payment - this is your Tenancy Agreement Reference Number which can be found on your rent statement and is three letters followed by three numbers and then "T" and a further number e.g. ABC001T1.

The completed form should then be taken or posted directly to your bank.

Cheque

Make your cheque payable to “St Vincent’s Housing Association” and write your name and address and
tenancy reference number (this can be found on your rent statement and is three letters followed by three numbers and then "T" and a further number e.g. ABC001T1) on the back of the cheque.

You can post or deliver cheques by hand to the office or post to : St Vincent's Housing, Finance Department, 1st Floor, Metropolitan House, 20 Brindley Road, Old Trafford, Manchester, M16 9HQ.

Checking your balance

For an update on your balance of rent text BAL to 07569 707707 ( you must already be signed up to our texting service – if you are not, and would like to join text JOIN with your name and address to the same number , but please wait for us to confirm your details before you start to use the service)

Gold IIP Award Brand Mark

St Vincent’s Housing Association Limited is registered as a charitable community benefit society under the Co-operative and Community Benefit Societies Act 2014 with registered number 19947R , and as a Registered Provider with the Social Housing Regulator with registered number L0875, whose registered office is at Metropolitan House, 20 Brindley Road, Old Trafford, Manchester M16 9HQ